Support
Support centre
Search the common questions, or send a message to the DE FORTEM team.
Which platform does a tool run on?
This is recorded per product. Open the product page and read the compatibility section; if your platform is not listed, that product has not been verified for it.
How is licensing handled?
Licence name, duration and permitted activations are stated on each product page once the seller has approved them. Where a value is missing it has not been decided yet.
How are updates delivered?
Where updates are included, the update policy appears on the product page under licensing and purchase terms.
Can I buy a product today?
Checkout is switched off while payment and delivery are integrated. Product pages show the exact status of each tool, so you can tell what is released and what is not.
How do I report a bug or ask for a change?
Use the contact form below and choose the bug or update topic. Include the product name, your platform and the version you are running.
What information should I include with a compatibility question?
The product name, your trading platform and build number, your operating system, and whether you run the terminal locally or on a virtual private server.
